Terms of service

Kova is operated by Kova Connect FZ-LLC, a company registered in the United Arab Emirates. We resell prepaid mobile data eSIMs and phone numbers provided by our network partners.

A data plan gives the data shown for the number of days shown, counted from the first time the eSIM connects at its destination. It must be started within 6 weeks of purchase. Data left when the plan ends is lost. A top-up adds a new plan that starts when the current one ends or runs out.

A few destinations, and the US number plan, come with a prepaid balance that never expires instead, used at the rate of the network your phone connects to. The destination page says which.

The US number plan adds a +1 number for incoming SMS and calls for 12 months. It can be renewed before it lapses. Once a lease lapses the number can be given to someone else. It cannot call emergency services.

The UK number plan adds a +44 number with the minutes and SMS shown. Calls and SMS work while a plan is running; topping up before it ends keeps the number. The French number plan adds a +33 number for one plan: it can't be topped up, and the number ends with the plan.

The UK SMS number is a +44 number rented for the months shown. It only receives SMS, which you read in your account: it can't make calls or send SMS, and some services refuse numbers like it. Renew it before it ends to keep it; once it has ended it can be given to someone else.

Numbers can be bought for longer than one period (a 2-year US number, a UK number for up to 24 months, an SMS number for up to 24 months). You pay the whole length at once. We buy the first period right away and each next one from the network shortly before the running one ends, using what you paid: you have nothing to do. Your account shows the date the number is paid until.

You need an unlocked, eSIM-compatible phone for every plan except the SMS number. Check the list on the help page before you buy.

Prices are in US dollars and paid in USDC or USDT, one token per dollar, on the networks shown at checkout. The network fee is paid by your wallet.

The payment must come from the wallet you signed in with, for the exact amount, on the network and token of the order. A transfer that doesn't match is not accepted automatically: write to us and we will sort it out.

An order waits 30 minutes for payment. A transfer that lands later is still checked for 24 hours.

If we can't deliver your eSIM, top-up or renewal, we refund the full amount to the wallet that paid.

Once an eSIM has been delivered, its price is not refundable, because we buy the line from the network the moment you pay. If it doesn't work and we can't fix it, we refund it.

Data plans, balances and numbers are not refundable once added, and are not exchanged for cash or crypto.

Renewals paid in advance that we can no longer buy (the network stops the product, or the number was suspended on its side) are refunded in full to the wallet that paid, one renewal at a time.

No fraud, spam, harassment, or use that breaks the law of the country you're in. No reselling of lines or numbers, and no use of the US number to open accounts in someone else's name.

Holding more than 3 numbers of the same kind per wallet is not allowed. We may suspend a line or a number used against these terms, without refund.

We don't ask who you are. What we keep and why is on the privacy page.

Coverage and speed depend on the local networks: we can't guarantee them. Our liability for an order is limited to the amount you paid for it.

Payments on public blockchains are final. We are not responsible for transfers sent to the wrong address or on the wrong network, though we will help where we can.

We may update these terms; the version on this page applies to new orders. These terms are governed by the laws of the United Arab Emirates.

Questions: support@kova.example, with your order number. No other details needed.